Contact · email and form only

Contact us

We work by email and through the request form. There is no phone line and no office to visit.

Room requests

[email protected], or the form below

Corrections

[email protected]

Privacy

[email protected]

General

[email protected]

When to contact the hotel instead

For an existing booking, a lost item, a function enquiry or anything that needs the hotel itself, use its own channels: phone +61 7 4030 8888, [email protected] for rooms, [email protected] for events, or write to PO Box 7320, Cairns QLD 4870. Its street address is 35-41 Wharf Street, Cairns City QLD 4870.

Open in Google Maps · Directions to 35-41 Wharf Street

We reply to most emails within one business day. Requests sent through the form reach the same desk.