Questions travellers ask before they book

No. This is an independent guide with its own room request desk. The hotel's website is reefcasino.com.au, and rooms are also sold on Accor's booking page.

Yes — same building at 35-41 Wharf Street. It traded as a Pullman from around the end of 2008; the hotel now calls itself The Reef Hotel Casino, and Accor lists it in its Handwritten Collection. See the name on the door.

Cairns Airport (CNS) is about 7 km north of the city centre, and Accor describes the hotel as about 10 minutes away by road. Taxis, ride-share and private shuttles all serve the airport. Routes: directions in Google Maps; more on getting here.

A 50-cent Route 100 airport bus to the city, via Cairns City bus station and the Lagoon, was announced in July 2026 to start at the end of the year. On 29 October 2026 we could not confirm it was running, so check before you rely on it.

Accor puts the Reef Fleet Terminal on Spence Street about 100 metres from the hotel. Operators check passengers in at desks inside the terminal; times vary by boat. See reef days.

Check-in from 2:00 pm and check-out by 11:00 am, according to Accor.

The hotel says each of its 128 rooms has a spa bath and a private garden balcony. Junior suites have a double spa; the Presidential Suite an oversized one.

You must be 18 or over. The casino is open daily from 10 am to 4 am, opens at 1 pm on Anzac Day, and closes on Good Friday and Christmas Day. See the casino floor.

Yes as hotel guests. There is no kids' club. Tamarind and Soy Kitchen have children's menus, Merchant Cafe has highchairs, and Flinders Bar & Grill, Lihou Bar and the Sports Arena are inside the adults-only gaming area.

On the hotel's rate sheet dated November 2024 — still the linked sheet in October 2026 — in-house guests pay $12 a night to self-park or $20 a night for valet. See parking.

We found none on the hotel's or Accor's pages. The hotel lists a rooftop pool, a sauna and a gymnasium, and every room has its own spa bath.

No. Accor's listing says pets are not allowed, and the property is non-smoking throughout.

Douglas Shire Council says it generally runs from November to May and varies by year. Swim at patrolled beaches between the red and yellow flags and wear a stinger suit. More on seasons.

No. A request asks our desk to check availability and the rate. We reply by email; nothing is booked or charged until you accept, and we never ask for card details on this site.

From a booking commission when a request becomes a confirmed stay, paid by the hotel or by the booking partner that completes the reservation. See how this site earns.

The Gambling Helpline is on 1800 858 858, free and available 24/7 in Queensland. Our responsible gambling page covers self-exclusion.