Request desk · replies by email
Request a room
Tell us when you are coming and what kind of room you want. A real person on our booking desk reads every request and answers by email, usually within one business day.
What happens after you press send
- We confirm receipt by email.
- We check your dates and the room category with the hotel's reservations team or with a booking partner.
- We reply with what is available, the rate, and the conditions — cancellation, deposit, any minimum stay.
- If you say yes, the reservation is made in your name with the hotel or the partner, and you pay them directly.
Useful things to tell us
Which boat or tour you have booked and on which day; whether you need two beds, interconnecting rooms or an accessible bathroom; ages of children; a show night you want to be in the building for. The more we know, the fewer emails it takes.
What we never do
Ask for card numbers on this site, book anything without your clear yes, or pass your details to anyone except the hotel or the booking partner handling your request. The privacy notice has the full detail.
Not sure which room to ask for? Read the rooms page first, or choose "Not sure yet" and describe what matters to you.